Customer Success

We're Here to Help You Succeed

From onboarding to ongoing support, our team is dedicated to ensuring you get maximum value from Salmocast. We partner with you to drive success in salmon market intelligence.

Get the help you need

Multiple channels to connect with our team, ensuring you always have the support you need when you need it.

Email Support

Get answers to your questions directly from our support team. We respond within 24 hours on business days.

hello@salmocast.no

Documentation

Comprehensive guides, API documentation, and tutorials to help you get the most out of Salmocast.

View documentation

Onboarding

Personalized setup assistance to get your team up and running quickly. We tailor the experience to your needs.

Schedule onboarding

Customer Success

How we support you

We believe in building long-term partnerships with our customers. Our support goes beyond answering questions - we actively work to ensure you achieve your business objectives with Salmocast.

Talk to our team

Dedicated Account Management

Enterprise customers receive a dedicated account manager who understands your business and ensures you get maximum value from the platform.

Technical Integration Support

Our engineering team assists with API integrations, custom data feeds, and technical implementations.

Training & Onboarding

Comprehensive training programs for your team, from basic platform navigation to advanced analytics workflows.

Regular Check-ins

Scheduled reviews to ensure you are achieving your goals. We analyze your usage patterns and provide recommendations.

Frequently asked questions

Find answers to common questions about our platform, data, and support.

Salmocast integrates over 30 data sources including official Norwegian government statistics (SSB, Barentswatch), international trade data (UN Comtrade, Eurostat), market data (Fish Pool, Euronext ESF), environmental data (NorKyst800 sea temperatures), and proprietary sentiment analysis from industry news. All data is refreshed on scheduled intervals to ensure accuracy.

Our machine learning models achieve 87.5% directional accuracy on 4-week price forecasts based on backtesting over historical data. We provide confidence intervals and SHAP explainability so you can understand the factors driving each prediction. Performance metrics are updated regularly and available in our methodology documentation.

Yes, Professional and Enterprise plans include full REST API access. You can retrieve forecasts, historical data, SHAP factors, and Supply Pressure Index values programmatically. Our API documentation includes code samples in Python, JavaScript, and R. Authentication uses secure API keys with rate limiting based on your plan.

All data views in Salmocast include export functionality. You can download data as CSV, Excel (.xlsx), or JSON format. The Data Catalog feature allows you to build custom datasets and schedule automatic exports to your email or cloud storage (S3, Azure Blob) on Enterprise plans.

All plans include email support with 24-hour response times on business days. Professional plans add priority support with 4-hour response times and access to technical integration assistance. Enterprise customers receive dedicated account management, custom training sessions, and direct Slack/Teams integration for real-time support.

Absolutely. We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest) and strict access controls. Your usage data and custom configurations are isolated in secure environments. We do not share or sell customer data. Security documentation is available upon request.

Still have questions?

Contact our support team

Ready to get started?

Join industry leaders who rely on Salmocast for salmon market intelligence. Our team is ready to help you succeed.